HELP/POLICIES
Safe Secure Shopping
Payments may be made using PayPal or your Credit Card through PayPal services. All Virginia residents will be charged state sales tax at the time of checkout
PayPal is designed from the ground up to be a safer way to send money online. Safeguarding your financial and personal information is one of my most important priorities. That’s why I chose PayPal which automatically encrypts all sensitive information sent between your computer and their servers. When registering or logging into the PayPal site, they verify that your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available). Your personal information is stored on PayPal servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. PayPal also doesn’t expose or sell your financial information to merchants.
Handmade
Orders are handmade upon request. I do carry a small inventory but, if shirt size is not in stock it may take up to 1-2 weeks for order, printing, and shipping. This of course will be dependent upon the size of total order.
Shipping
FREE SHIPPING WITH ORDERS OF $150 OR MORE IN VALUE. Currently I only ship within the United States. Shipping will be handled by USPS or UPS. Shipping charges will vary depending on the size of order. You will be able to track the delivery status for USPS packages, and tracking information from initial scan to final delivery for UPS packages.
Returns
In the case you are not satisfied with a item, I offer a 3 day return policy with my authorization. Item must be returned in same condition it was received. You will be responsible for paying return shipping and insurance costs. Upon receiving returned item, it will be inspected for condition. If found in satisfactory conditioned, I will refund your purchase price. If not, there will be no refund.
Shipping Damages must be reported to me within 2 days from the delivery date. If an item was damaged in shipping, then I will file a claim with UPS or USPS. In most cases shipping companies take 3 days to review claims and at the end of 3 days, if the claim is accepted, they will pick up the item and deliver it back to me. When the package arrives back to me, I will give you a refund—may take up to 7-14 days.
Connect
If you should have any problems with your experience using the eShop please send a detailed email to info@randallbeard.com.
An ideal model of a support email would contain your name, contact number, location, as well as a list of steps that you followed to reach the error. This will help in solving any issues more quickly.
