We should talk. Send me an Email. If you prefer to call, go ahead. Just dial 434 214 4090.
If you should have any problems with your experience using the eShop please send a detailed email to info@randallbeard.com.
An ideal model of a support email would contain your name, contact number,location, as well as a list of steps that you followed to reach the error. This will help in solving any issues more quickly.